Give Books-A-Million your feedback in order to improve customer service.
Books-A-Million is the third largest book retailer in the United States, operating over 200 stores in 19 different states. The company also runs a website, booksamillion.com, to sell books over the Internet. While not as well-known as the larger US book retailers like Amazon, Barnes & Noble, and Borders, Books-A-Million has a large and devoted following. It also offers some special programs like the “Books For Troops” program that lets you send books overseas to members of the United States armed forces with no shipping charges.
In order to stay competitive, customers who buy books at a Books-A-Million retail store are asked to fill out an online store survey after each purchase. This lets the company improve customer service where it falls short of BAM standards and also reward locations and employees who give excellent service. Customers who fill out the surveys get the satisfaction that they are helping one of their favorite retailers give the best service possible.
Fill out the survey by visiting www.booksamillion.com/storesurvey. When you’re done, fill out the feedback form below to let us know how it went.