Give Books-A-Million your feedback in order to improve customer service.
Books-A-Million is the third largest book retailer in the United States, operating over 200 stores in 19 different states. The company also runs a website, booksamillion.com, to sell books over the Internet. While not as well-known as the larger US book retailers like Amazon, Barnes & Noble, and Borders, Books-A-Million has a large and devoted following. It also offers some special programs like the “Books For Troops” program that lets you send books overseas to members of the United States armed forces with no shipping charges.
In order to stay competitive, customers who buy books at a Books-A-Million retail store are asked to fill out an online store survey after each purchase. This lets the company improve customer service where it falls short of BAM standards and also reward locations and employees who give excellent service. Customers who fill out the surveys get the satisfaction that they are helping one of their favorite retailers give the best service possible.
Fill out the survey by visiting www.booksamillion.com/storesurvey. When you’re done, fill out the feedback form below to let us know how it went.
Great selection; friendly and knowledgable salespeople.
The sale prices weren’t as good as Borders.
great store in Westminster, md -
It was my first time going to the store and i really loved it, it reminded me of Barnes and Nobles.
Enjoy going into your book store. Employees are very helpful. Like your large inventory of stock, so much to see and pick up.
Love the store and the employees are always cheerfuul and friendly. Never a bad visit!
Love this store and their employees! Always happy employees and the store keeps me captive way longer than I ever intend to be in the store. Great selection and extras!
I LOVE YOUR COFFEE
keep up the good work.
I like to shop at BooksAMillion because of the layout. There is room in the aisles to stop and look at a book that catches my interest without blocking other people from doing the same thing. The book selection is good but often I have to go elsewhere to find my books for book club. I would love to see a section devoted to new authors.
The employees are consistently attentive and eager to help when needed.
Awesome Customer Service. Large selection of items to purchase. Very clean and organized.
a very friendly store and they help you find what you need or want
Leslie in the Morgantown store was very pleasant. This was the first time I was there, but it won’t be the last.
Have visited BAM twice in one week in Gainesville,Fl. Employees, Katelyn ID#11672 and Elizabeth ID#11149 were great in assisting with our check out time, asking if we found everything we needed. The manager Verlissa has been a great help, courteous, smiling with a bubbling personality. GREAT JOB TO EVERYONE!!!!
Me and my family has been a BAM customer and discount card holder for a number of years. We love the great selection of magazines, especially college football,i.e. Phil Steele’s College Football Preview, also Herb Quarterly and Herb Companion, many self sufficent type magazines. We love to be able to order any books that are not in stock for review with the helpful and courteous aid of the employees. We also enjoy coming in to Joe Muggs for a fresh hot cup of coffee and sitting and relaxing browsing thru items we are going to purchase. At anytime that we needed assistance it was there, even ask at times if we needed assistance. The two Gainesville, Fl locations have been GREAT!!!!!
store #243 said my book would be in the store 09/29/11 and it was there. Can’t ask for more than that!!
Keep up this good work, you have a nice blog over here with much good information! When you post some new stuff, I’ll visit your blog again and I’ll follow it.
My visit was productive and Jovon, ID 10975, was pleasant and courteous.
I am a second grade teacher, and buying books for my classroom gets pretty pricey. The first time I went to BAM, I had a store employee practically force me to buy a discount card/membership card (or whatever it is called). Of course I bought one, knowing that I would be purchasing alot of books in the near future. This past Friday, I ventured in to BAM again to find more children’s books. An employee by the name of Heather was nice enough to tell me that the Educator’s Card was free and would give me better savings. If only the other employee on my first visit would have cared more about customer service instead of meeting her quota (which she did tell me she was trying to do so that she wouldn’t get fired). Heather, at the Wichita Falls location, THANK YOU for understanding that us educators aren’t exactly “raking in the dough”. You were a very big help!
Gadsden store is great. I always find what i am looking for
None
3 store employees assisted me during my visit all were great
When I went to this store I was in a hurry, but the costumer service poeple were really nice. They quickly found both of the books i was looking for, were very attentive and polite, and even told me I could get a discount because my books were for a “school read”.
I went to the Boca Raton, FL store today and really enjoyed my visit. Had to wait
in line for a little bit, but when I got to the cashier, she was very nice and helpful
and cheery.
The prices are a little high on the toys, but my son always has such a good time there.
The staff are very kid-friendly.
Booksamillion in Martinsburg, WV is great. Excellent sotre staff and inventory. A great place to spend some leisurely time. I am a frequent visitor and buyer. Great deals!
The Hixson, Tennessee store is great. The staff are always helpful. 4 stars.
Love Books-A-Million!
service was good but the prices were high
My husband and I went to Books-A-Million for the very 1st time to buy birthday books for one of our 7 grandchildren. The check out counter was lit but we stood and waited for a cashier and no body appeared. We were ready to put down our books and leave when a customer came up and told us that the cafe was checking people out. We went there and the man who was working the counter was not at all friendly, he did not greet us, and when I told him there should be a sign on the checkout counter that it was closed and to use the cafe counter, he shrugged. I told him we almost left w/o bnuying anything and he just smirked and shrugged again. We will NEVER go to this store again. We deserved nicer treatmment and next time we need to bnuy books we’ll be sure to go someplace where our business is appreciated.
Was very impressed with willingness to help me find the book I was looking for; it was not in store but was ordered for me and will be here in 4 days…thanks so much
Love this store. Last book I bought was The Help. The book was amazing. Everytime I go to the mail I always have to go into books-a-million at least once.
I always enjoy coming to books-a-million because of its relaxed aatmosphere.Your staff is kind and patient.There is something there for everyone.
I was totally satisfied with the staff at the store in the Sawgrass mall in Miami. Im specially grateful to Sean who was very polite, friendly and helpful, explaining to my daugthter and to me how to use the Nook. Thanks a lot,Sean!!
I HAD A WONDERFUL EXPERIENCE AT JOE MUGGS TODAY. WALTER SUGGESTED THE HAZELNUT FOR MY LITE ROAST COFEE AND IT WAS DIVINE. HE IS PERSONABLE, FRIENDLY, AND THOROUGH. HE HAS A WONDERFUL SPIRIT. IT IS A DELIGHT TO EXPERIENCE REAL CUSTOMER SERVICE. DON’T CHANGE A THING.
yall have a great selection of books on different subjects.I bought two books already,might buy more.
Many, many books to choose from in store. Staff was very helpful,and polite. My daughter loves going to the bookstore and looking for savings sales. She is very money savvy. We will always visit BookaMillion. I am very satified with the store at Coventry Mall in Pottstown, PA
I am very pleased with the new BAM store in Sumter, SC, that opened last week. The selection is very good for a smaller town and the staff members are patient, courteous and very helpful. I am happy BAM is in Sumter and very happy with the staff.